"Richard Muirhead's tiny smokehouse in the grounds of Brougham Hall is a local treasure. Most of the ingredients come from within Cumbria. The smoked salmon is superb, some of the best I have tasted".
Rose Prince
Food & Drink Daily Telegraph
FAQ
Here are our most frequently asked questions.
Q:What is Verified by Visa and why does your site ask me to register my credit card?
A: Verified by Visa gives consumers the reassurance necessary to shop the online markets. Not only does Verified by Visa offer a more secure web transaction, but also the added protection of fraudulent charge-back activity.
Verified by Visa is a very convenient way to guarantee online credit card security. It can confirm user identity in real time without the assistance of digital software. This is only an option you do not have to register but we recommend you do to enhance your credit card security.
Q: Why does your site go to an HSBC website for payment?
A: We use HSBC Bank for our credit card processing as it has the highest levels of credit card security currently available.
Q: Do you accept cheques
A: Yes we do. When you get to the payment options in checkout please select Card Details or Cheque Sent Separately then print your receipt and send a copy with your cheque to us. Cheques should be made payable to BROUGHAM HALL FOODS LTD. Please note that at Christmas and New Year we turn off this option on 1st Dec because there is not enough time to allow a cheque to be processed and get the order to you . If you wish to pay be cheque at Christmas please pre order.
Q: What is the shelf-life of your smoked food?
A: Three weeks and they can be frozen.
Q: Why do you take 7 to 10 days to deliver, other smoked food websites deliver the next day?
A: We smoke all our products to order by hand, which takes 3 days, other smokeries mass produce in rapid smokers and then freeze them.
Q: When I am in checkout I get an error message "Encryption error" what does this mean?
A: We use 128 bit security (the highest available) on our site, older browsers do not support 128 bit and so our system will reject your order. You can solve this by updating your browser, which is free, by visiting the browsers website and downloading an up to date version. Or you can call us with your order.
Q: Are any of your products Halal
Some of our chicken products are Halal and of course our fish. About Halal foods
